FAQ
Frequently Asked Questions
Find answers to common questions about our Washington DC chauffeur service.
Before you book
Most questions come down to four things: price, timing, the vehicle and what happens at the airport. Prices are quoted flat in writing before you book, with tolls, airport fees and standard gratuity included. Airport pickups are tracked against the actual landing time. Vehicles range from an executive sedan for three to a Sprinter for fourteen. The answers below cover the details, and the rates page, fleet page and airport guides go further.
Booking, airports and pricing
How do I book a ride?
You can book online through our website 24/7 or use the Email us form for custom itineraries, event transportation, and corporate requests. Online booking provides the fastest confirmation path.
What is your cancellation policy?
We offer free cancellation up to 24 hours before your scheduled pickup time. Cancellations within 24 hours may be subject to a fee. Please contact us as soon as possible if your plans change.
How do airport pickups work?
For arrivals at DCA, IAD, or BWI, your chauffeur tracks the flight in real time. Choose curbside pickup or an in-terminal meet and greet with a name sign. We include 60 minutes of free wait time for domestic flights and 90 minutes for international arrivals at Dulles.
Do you provide child car seats?
Yes, we provide child car seats upon request at no additional charge. Please specify the type and number of seats needed when booking (infant, convertible, or booster).
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), corporate accounts, and direct billing for approved accounts. Cash is not accepted.
Is gratuity included in the price?
A 20% gratuity is automatically included in all quoted prices. You are welcome to provide additional gratuity for exceptional service, but it is not expected.
How far in advance should I book?
We recommend booking at least 24-48 hours in advance, especially during busy convention periods like CES, SEMA, or major events. However, we often accommodate same-day requests based on availability.
Which areas of the DC metro do you cover?
We cover the District, Northern Virginia, and suburban Maryland: Georgetown, Capitol Hill, Dupont Circle, K Street, Foggy Bottom, Arlington, Tysons, and Bethesda, plus longer trips to Annapolis and Baltimore. Chauffeurs know the hotel entrances, embassy staging, and building drop-off procedures.
What happens if my flight is delayed?
We monitor all flights in real-time and automatically adjust pickup times based on actual arrival. There's no need to contact us - we'll be there when you land.
Can I request a specific vehicle?
Absolutely. You can request a specific vehicle type when booking. We'll confirm availability and accommodate your preference whenever possible.
Still Have Questions?
Our team is available 24/7 to assist you with any questions or special requests.